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IELTS Letter, topic: Complaint about a rental car

You rented a car from a Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.

Write a letter to the company. In your letter
- introduce yourself
- explain the situation
- say what action you would like to company to take.

Dear Sir/Madam,

I am writing to complain about the air conditioner in my car, which I {tooltip}took on rent{end-link}rented{end-tooltip} from your company for two weeks. Unfortunately, it has stopped working.

I rented {tooltip}Mercedes Benz{end-link}a Mercedes Benz{end-tooltip} 8 days ago. {tooltip}My customer{end-link}join this and the previous sentences together{end-tooltip} number is 1230. Actually, {tooltip}what happened -{end-link}what happened is when{end-tooltip} I was on my way from Jacksonville to Miami, although the atmosphere temperature was cooler, suddenly a sound came from the engine. At first, I thought that the engine belt {tooltip}is{end-link}was{end-tooltip} broken and I {tooltip}may{end-link}might{end-tooltip} not be able to drive the car {tooltip}further{end-link}any further{end-tooltip}. However, when I felt no air coming from the air conditioner, I realized it {tooltip}has{end-link}had{end-tooltip} stopped working.

Naturally, when I got back home I immediately contacted your customer care center and registered my complaint. They issued me a complaint number 234343 and said that they will send a technician {tooltip}at{end-link}to{end-tooltip} my house within {tooltip}2 to 3{end-link}two to three (use words, not figures){end-tooltip} business days to get it repaired. Almost one week has passed since I called, but still it is not being repaired.

I am not at all satisfied with your customer service. In case you can’t resolve my problem within 2 business days after the receipt of this letter, I want a complete refund of the car rental payment which I made in advance, {tooltip}that is{end-link}a total amount of{end-tooltip} $200.

Yours faithfully,
Hasnain Siraj

This is a good letter. It has the right structure, covers the task, the paragraphs are connected together by linking words and the sentences are well-structured. The grammar needs some attention, especially the prepositions and the way you use tenses (see comments underlined in blue). Overall, this looks like a Band 6.5 – 7 letter.