English for Medical Purposes - Making a Doctor's Appointment

Making a Doctor's Appointment

Doctor's Assistant: Good morning, Doctor Jensen's office. How may I help you?
Patient: Hello, I'd like to make an appointment to see Doctor Jensen, please.

Doctor's Assistant: Have you been in to see Doctor Jensen before?
Patient: Yes, I have. I had a physical last year.

Doctor's Assistant: Fine, what is your name?
Patient: This is Maria Sanchez.

Doctor's Assistant: Thank you Ms Sanchez, let me pull up your file.
Patient: I haven't been feeling very well lately.

Doctor's Assistant: Do you need urgent care?
Patient: No, not necessarily, but I'd like to see the doctor soon.

Doctor's Assistant: Of course, how about next Monday? There's a slot available at 10 in the morning.
Patient: I'm afraid I'm working at 10. Is there anything available after three?

Doctor's Assistant: Let me see. Not on Monday, but we have a three o'clock opening next Wednesday. Would you like to come in then?
Patient: Yes, next Wednesday at three would be great.

Doctor's Assistant: Alright, I'll pencil you in for three o'clock next Wednesday.
Patient: Thank you for your help.

Doctor's Assistant: Your welcome. We'll see you next week. Goodbye.
Patient: Goodbye.

Key Making an Appointment Phrases

How may I help you?
I'd like to make an appointment
Have you been in before?
I had a physical (examination)
This is ...
to pull up a file
I haven't been feeling very well.
urgent care
a slot available
Is there anything open (available) ...
to pencil someone in

Check your understanding with this multiple choice comprehension quiz.

By Kenneth Beare, About.com Guide