English for Medical Purposes - Making an Appointment with the Dentist

Making an Appointment with the Dentist

Dentist Office Assistant: Good morning, Beautiful Smile Dentistry, this is Jamie. How may I help you today? 
Patient: Good morning, I'd like to schedule a check-up.

Dentist Office Assistant: I'd be happy to do that for you. Have you been to Beautiful Smile before?
Patient: Yes, I have. My last check-up was six months ago.

Dentist Office Assistant: Great. Can I get your name, please?
Patient: Yes, of course, sorry. My name is Ron Appleman.

Dentist Office Assistant: Thank you Mr. Appleman. Which dentist did you see on your last check-up?
Patient: I'm not sure, really.

Dentist Office Assistant: That's OK. Let me check your chart... Oh, Dr. Lee.
Patient: Yes, that's right.

Dentist Office Assistant: OK... Dr. Lee has time next Friday in the morning.
Patient: Hmmm... that's not good. I've got work. How about the week after that?

Dentist Office Assistant: Yes, Dr. Lee has some times open. Would you like to suggest a time?
Patient: Does he have anything open in the afternoon?

Dentist Office Assistant: Yes, we could fit you in on Thursday, January 14th at 2.30 in the afternoon.
Patient: Great. That'll work.

Dentist Office Assistant: OK, thank you for calling Mr. Appleman, we'll see you next week.
Patient: Thank you, bye bye.

Dentist Office Assistant: Goodbye.

Key Making an Appointment Phrases

This is ...
How may I help you?
I'd like to schedule / I'd like to make an appointment
Have you been to X before?
Can I get your name? / May I have your name?
Which dentist / doctor did you see?
Dr. X has time next ...
Would you like to suggest a time?
Does he / she have something open ...?
We can / could fit you in ...
Thank you for calling.

Check your understanding with this multiple choice comprehension quiz.

By Kenneth Beare, About.com Guide