You have bought a new laptop computer and in a few days of purchase discovered a major flaw. Write a letter to the company. In your letter

- introduce yourself
- explain the situation
- say what action you would like to company to take.

Dear Sir/Madam,

I am writing you to express my dissatisfaction with a laptop computer I bought in your store four days ago.

As soon as I turned on the computer, I realized that Windows operating system was not installed in it, {tooltip}although{end-link}even though{end-tooltip} the offer said it was included. In addition, I chose a gray laptop and the one I received {tooltip}is{end-link}was{end-tooltip} black. Moreover, the default language of the laptop is {tooltip}Japanesse{end-link}Japanese{end-tooltip} and I haven’t been able to change it to my native language, which is English. To make matters worse, the memory specifications of this laptop are not the same as the ones that I read in your catalog.

I definitely need this situation to be solved as soon as possible. I made the decision to buy the laptop at your store, because of previous good recommendations some friends of mine gave me about your store. However, after this experience, I feel deceived.

I would like you {tooltip}can{end-link}to{end-tooltip} send me the laptop I first chose at your store, including all the specifications {tooltip}were{end-link}as{end-tooltip} shown in the offer. If I don’t get a quick response to my request, I {tooltip}hope{end-link}will demand{end-tooltip} a full refund of the payment I already made.

Thanks in advance for your response.

Yours faithfully,

R.

This is a good letter, all it need is a little more attention as there are certain language inaccuracies (see comments underlined in blue). Overall, this looks like a Band 7 letter.

Source: ielts-blog.com

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