Taking a Message

Receptionist: Janson Wine Importers. Good Morning. How can I help you?
Caller: Could I speak to Mr Adams, please?

Receptionist: Who's calling please?
Caller: This is Anna Beare.

Receptionist: Sorry, I didn't catch your name.
Caller: Anna Beare. That's B E A R E

Receptionist: Thank you. And where are you calling from?
Caller: Sun Soaked Vineyards

Receptionist: OK Ms Beare. I'll try and put you through. … I'm sorry but the line's busy. Would you like to hold?
Caller: Could I leave a message?

Receptionist: Certainly.
Caller: Could you tell Mr Adams that our shipment will be postponed and that the 200 cases ordered should arrive next Monday.

Receptionist: Shipment delayed … arriving next Monday.
Caller: Yes, and could you ask him to call me back when the shipment arrives?

Receptionist: Certainly. Could you give me your number please?
Caller: Yes, it's             503-589-9087      

Receptionist: That's             503-589-9087      
Caller: Yes, that's right. Thanks for your help. Goodbye

Receptionist: Goodbye.

Key Vocabulary

to catch a person's name
to be busy / to be engaged
to hold the line
to leave a message
shipment
to postpone
to be delayed
to call someone back

Check your understanding with this multiple choice comprehension quiz.

By Kenneth Beare, About.com Guide

Twitter