Business English - Placing an Order
Placing an Order
on the telephone
Jane Tegal: Hello, this is Jane Tegal from Excellerator Co. calling. May I speak to Mr. Mitchell?
Arthur Mitchell: Hello Ms Tegal, this is Arthur Mitchell.
Jane Tegal: Hello, I'd like to place an order for a number of your Millennium desk units.
Arthur Mitchell: Certainly. How many were you interested in ordering for purchase?
Jane Tegal: Quite a few. Do you have many available in the warehouse?
Arthur Mitchell: We keep a large supply in stock. There's also a showroom with quite a few on hand. It shouldn't be a problem.
Jane Tegal: Well then. I'd like 75 units by the end of the month. Could I get an estimate before place an order?
Arthur Mitchell: Certainly, I'll have it for you by the end of the day.
Jane Tegal: What does the estimate include?
Arthur Mitchell: Estimates include merchandise, packaging and shipping, duty if required, any taxes and insurance.
Jane Tegal: Do you ship door-to-door?
Arthur Mitchell: Certainly, all shipments are door-to-door. Delivery dates depend on your location, but we can usually deliver within 14 business days.
Jane Tegal: Thank you for your help.
Arthur Mitchell: My pleasure. You can expect an e-mail by 5 this afternoon.
unit to place an order
to be available
to be on hand
to depend on something
Check your understanding with this multiple choice comprehension quiz.
By Kenneth Beare, About.com Guide